Frequently Asked Questions

Buy Online, Pickup In-store

To help customers get the products you need, our team is now offering Buy Online, Pickup in-store at all locations. No waiting for deliveries or couriers!

After selecting your product on, click the “Pickup In-Store” button. If the item is available at your preferred location, click “Select Store” then close the window. Add the item to your cart. When checking out, ensure that “Pickup In-Store” is selected under “Delivery Options.” We will send a “Ready for Pickup” email when your order has been processed and packaged.

Due to high order volumes, buy online, pick up in-store orders at all locations may take up to two days for your order to be ready.

There is no shipping charge for Buy Online, Pickup in-store!

We will send you a “Ready for Pickup” email once your order is ready to be picked up. Please do not go to the store before you receive this email.

Buy Online, Pickup in-store is available during regular store hours. For more information on our store hours, please check our store locator:

Yes, they will need to have a copy of your “Ready for Pickup” email with them and a copy of their photo ID.

You will have 7 days from the time you receive your “Ready for Pickup” email. On the 8th day, your order will be cancelled.

Orders placed online cannot be modified, however if you would like to cancel your order, please contact Golf Town customer service.

Golf Town offers a 30-day return period for all purchases made online. If your local store is temporarily closed, the return period will be extended for an additional 30 days once our store re-open.

All online orders can be returned by mail to one of our two online return processing centers, the instructions are listed on the back of your packing slip. For this method, we do not provide a pre-paid shipping label and the shipping fee is non-refundable. Refunds will be issued to the original method of payment.

We will only accept returns on items that are in its original condition: unworn, unused, and unwashed with all the original tags and packaging intact. We do not accept returns or exchanges on gift cards, swimwear, undergarments, or products that are worn or damaged.

Golf Town Limited requires and collects certain pieces of information at the time of pick-up for security purposes, including photo identification and license plate numbers for curbside service. By selecting the use of in-store or curbside pickup, you are consenting to the collection of such information.