SHIPPING POLICIES

Shipping Information

Due to the recent flooding in British Columbia, some orders in the area may be delayed. Our customer service teams are working directly with those affected. Should you have questions about your order please contact us.  Our thoughts remain with those affected by this tragic sequence of events.

HOLIDAY ORDER DEADLINES

As we approach the holidays, we recommend ordering your items early to help ensure delivery by December 24.

For urban areas, the Standard Shipping Order Deadline is Friday, December 17 to help ensure delivery by December 24 for most items. Excludes items that ship directly from vendors. Excludes all SkyTrak. Please ensure your shipping address is correct before placing your order to avoid delays.

Shopping online and picking up in-store or curbside within 24 hours of placing your order is also available.


Free shipping offer applies to ground shipping only and is excluded from the following territories: NT, YT & NU. We cannot deliver to P.O boxes.

To make sure that shipments to addresses with rural routes get to their proper destination, please include a physical street address or highway marker number with your order.

Shipping guarantee applicable to in-stock product only.

If your product is in stock, your order will take 2 – 4 days to be processed and shipped after placing your order.

If you have ordered an item that ships directly from the vendor shipments timelines vary by vendor from 2 – 5 weeks. Our customer service time will provide you timely updates and estimated shipping times weekly until your order ships.

When orders are shipped, you will receive a shipment confirmation email with your tracking number.

All in-stock Golf Town orders will be shipped via FedEx or FleetOptics in some major markets. We may use sub-contracted delivery services in some rural destinations. If your product is being delivered directly from the vendor, it may arrive via FedEx, Canada Post or Purolator.

Effective March 26, 2020 FedEx has suspended all shipment service guarantees from any origin to any destination. Once your order has shipped you will receive a shipment notification with the tracking number. If you ordered an in-stock product the tracking number can tracked directly on FedEx.com or Fleetopticsinc.com.

If your tracking number is not working, please contact customer service at gtecommerce@golftown.com.

Courier drivers are still required to make contact with the customer before leaving the package. If not contact is made, every reasonable effort will be made to safely secure drop the parcel however, due to COVID-19 they will not ask to have their mobile devices signed, however this policy may change without notice.

To determine shipping cost, please add item(s) to your shopping cart for your preferred shipping options. The finalized shipping cost will appear in the Shipping Method of the Checkout just prior to you entering your payment information on the payment page. Shipping costs are calculated based on the order amount and shipping address. Free shipping is calculated on the subtotal of the order, before the tax is applied. Please note that depending on your destination free shipping may not be possible and not all shipping methods are available for all destinations.

Bulk orders, corporate orders or unusually heavy items may require additional shipping fees. Customers will be contacted should there be any additional shipping fees required to complete the order.