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Covid-19 Update

The safety of our customers and employees continues to be our top priority throughout the COVID-19 pandemic. In an effort to make things easier for you, below you will find updates on temporary store closures, hours of operation, curbside pickup, in-store services, and answers to some of your most common questions.

TEMPORARY STORE CLOSURES

As per the current restrictions mandated by the Province of Ontario, our stores in the Toronto area and Peel Region are temporarily closed. During this time, locations that are temporarily closed will continue to operate curbside pickup to ensure a safe and seamless shopping experience for our customers.

For more information about temporary store closures and curbside pickup service available at these locations, please refer to our FAQ below.


FAQs (Temporary Store Closures)

Check our FAQ for answers to your most common questions for a store that is temporarily closed.

In-store shopping is not permitted, however, curbside pickup remains available for customers that would still like to make a purchase from a store location. Please see our curbside pickup FAQ for more details or shop 24/7 at golftown.com.

In-store returns/exchanges will not be accepted while the store is closed. The 30-day return/exchange period for purchases will be paused while the store is closed and resume when the store reopens.

Online returns can be shipped to one of our Return Processing Centres within 30 days of the shipping date. Please refer to the packing slip you received with your online purchase or visit https://www.golftown.com/en-CA/returns.html for more details.

Yes, these items will be available for curbside pickup only. Please contact the store directly for a status update on your order and/or to make an appointment for curbside pickup. Visit our store locator to find the contact information for your local store.

If you cannot reach someone at the store, please contact customer service at 1-844-360-9969 or gtecommerce@golftown.com.

For questions regarding your Golf Town Promotions order, please email gtpromotions@golftown.com



STORES CURRENTLY OPEN

Ontario Golf Town locations in Toronto and Peel Region are temporarily closed but available for curbside pickup. The remainder of our Golf Town locations are open for in-store shopping and curbside pickup.

Store hours vary by location so please check our store locator to find a store near you.


FAQs (Stores Currently Open)

Check our FAQs for insights on the steps we’re taking to ensure the health and safety of our customers and employees, and what changes you can expect when you’re visiting our stores.

Our stores are open Monday to Sunday from 10am-5pm, except for our stores in Richmond, B.C. (10am-7pm) and Lévis, Quebec (630am-630pm).

For more information on our store hours, please check our store locator: https://stores.golftown.com/

Golf Town continues to follow the advice and guidance of the Public Health Agency of Canada, as well as compliance with all local by-laws and regulations. Some of the steps we have taken include modifying the store layout to ensure physical distancing can be maintained at all times, frequent cleaning and sanitization – especially in high touch areas, reduced store occupancy, and mandating masks for all Golf Town store employees. Hand sanitizer is also available at entrances and exits for customers and employees to use.

Due to the extra health and safety precautions we have in place, customers may experience longer than usual wait times in certain parts of the store. We are continually working to provide the best experience possible, while keeping the health and safety of our customers and employees top of mind.

All Golf Town store employees are required to wear masks. Masks are also a mandatory requirement for customers in certain municipalities, as dictated by local public health authorities.

Cash is accepted, however, we strongly encourage customers to pay by debit or credit card. We accept Visa, MasterCard, AMEX, Apple Pay, Union Pay, and debit card. Customers will be required to tap (when possible) at their time of purchase.

We are currently accepting returns and exchanges and have implemented additional procedures to ensure the health and safety of customers and employees. Before the item(s) are placed back on the sales floor, each item will be quarantined for 24 hours.

Simulators are currently open in stores located in Alberta, British Columbia, Saskatchewan, Manitoba, New Brunswick, Nova Scotia, and Ontario stores in Ottawa, Hamilton, St. Catherines, Burlington, Windsor, London, Kitchener, Waterloo, Whitby, Markham, Aurora, and Woodbridge only. Custom fitting is currently available by appointment only before and after hours in stores located in British Columbia, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia, Quebec, and in the above mentioned Ontario store locations. Please contact a Golf Town store to book a custom fitting.

Note: As per the current restrictions mandated by the Province of Ontario, simulators are closed in our Barrie store and custom fitting at this location is not available until further notice.

We are providing all standard club repair services as usual. Please expect longer than usual turnaround times for some club repairs.

Items ordered online are not available for curbside or in-store pickup at this time. Items purchased online will be shipped directly to the customer.

We are offering curbside pickup as an option should you choose to pickup your order instead of making your purchase in-store. See the curbside pickup FAQs for more details.

For the health and safety of our customers and employees, customers are not permitted to try on gloves at this time.



Participating Curbside Pickup Locations

To help customers get the products you need, our team is now offering Curbside pickup at all Golf Town locations. Most orders can be ready for “same day” pickup, and in some cases within just a few hours. No waiting for deliveries or couriers!

All Golf Town locations are available for curbside pickup (note: Ontario locations in Toronto and Peel Region are temporarily closed to the public but available for curbside pickup).

Store hours vary by location so please check our store locator to find a store near you.



Golf Town Offers Curbside Pickup Golf Town Offers Curbside Pickup