The safety of our customers and employees continues to be our top priority throughout the COVID-19 pandemic. In an effort to make things easier for you, below you will find updates on temporary store closures, hours of operation, curbside pickup, in-store services, and answers to some of your most common questions.
FAQs (Temporary Store Closures)
As per the current restrictions mandated by the Province of Ontario, Nova Scotia and Quebec, our stores in Ontario will temporarily close for a period of 6 weeks. Our stores in Gatineau, Quebec City and Nova Scotia will temporarily close for a period of 2 weeks. During this time, locations that are temporarily closed will continue to operate curbside pickup to ensure a safe and seamless shopping experience for our customers.
For more information about temporary store closures and curbside pickup service available at these locations, please refer to our FAQ below. Check our FAQ for answers to your most common questions for a store that is temporarily closed.
There will be no public access to the stores at this time.
Yes, you can still shop and order items online from our biggest and best assortment of golf products in Canada.
Golf Town will be extending their return policy once normal operations resume. Please reach out by phone (1-844-360-9969) or email (firstname.lastname@example.org) for any questions.
For questions or concerns regarding custom orders, pro shop repairs, regrips, warranty replacements, or any other inquiries, customers should contact their local store directly. Customers will not be permitted to enter the store (i.e. not able to transact) however anything that is already paid for (e.g. custom order or regrips) will be available for curbside pickup until further notice.
Golf Town will be revisiting all store focused promotional activity once regular business commences. The goal is to always provide our customers with the best pricing and in-store service available anywhere in Canada.
Yes, Golf Town will be honoring all promo and range time cards once we are back to regular hours.
If you have any questions regarding your Golf Town Promotions order, please email us at email@example.com.
There will be no public access to the stores. Please contact https://www.golftec.com/about-golftec/contact for more information.
Given the current scenario for the PGA Tour cancelling all tournaments, there are no secondary prizes being awarded. We may be in a position to continue offering secondary prizing at a later date, if the PGA Tour season resumes prior to the contest end date. At this point in time, our intention is that the Grand Prize will be awarded as planned. We will monitor the situation closely and will continue to keep you updated.
All Golf Town stores located in Ontario, Gatineau, Quebec City and Nova Scotia are temporarily closed but available for curbside pickup.
All Golf Town locations are open for in-store shopping and are available for curbside pickup. Store hours vary by location so please check our store locator to find a store near you.Store hours vary by location so please check our store locator to find a store near you.
FAQs (Stores Currently Open)
Check our FAQs for insights on the steps we’re taking to ensure the health and safety of our customers and employees, and what changes you can expect when you’re visiting our stores.
Our stores are open Monday to Sunday from 10am-5pm, except for our stores in Richmond, B.C. (10am-7pm) and Lévis, Quebec (630am-630pm).
For more information on our store hours, please check our store locator: https://stores.golftown.com/
Golf Town continues to follow the advice and guidance of the Public Health Agency of Canada, as well as compliance with all local by-laws and regulations. Some of the steps we have taken include modifying the store layout to ensure physical distancing can be maintained at all times, frequent cleaning and sanitization – especially in high touch areas, reduced store occupancy, and mandating masks for all Golf Town store employees. Hand sanitizer is also available at entrances and exits for customers and employees to use.
Due to the extra health and safety precautions we have in place, customers may experience longer than usual wait times in certain parts of the store. We are continually working to provide the best experience possible, while keeping the health and safety of our customers and employees top of mind.
All Golf Town store employees are required to wear masks. Masks are also a mandatory requirement for customers in certain municipalities, as dictated by local public health authorities.
Cash is accepted, however, we strongly encourage customers to pay by debit or credit card. We accept Visa, MasterCard, AMEX, Apple Pay, Union Pay, and debit card. Customers will be required to tap (when possible) at their time of purchase.
We are currently accepting returns and exchanges and have implemented additional procedures to ensure the health and safety of customers and employees. Before the item(s) are placed back on the sales floor, each item will be quarantined for 24 hours.
Simulators are currently open in stores located in British Columbia, Saskatchewan, Manitoba, New Brunswick, and Quebec. Custom fitting is currently available by appointment only before and after hours in stores located in British Columbia, Saskatchewan, Manitoba, New Brunswick, and Quebec. Please contact a Golf Town store to book a custom fitting.
Note: As per the current restrictions mandated by the Province of Alberta, Ontario, Nova Scotia and Quebec, simulators are closed in our Gatineau, Quebec City, as well as all Alberta, Nova Scotia and Ontario stores. Custom fitting at these locations is not available until further notice.
We are providing all standard club repair services as usual. Please expect longer than usual turnaround times for some club repairs.
Items ordered online are not available for curbside or in-store pickup at this time. Items purchased online will be shipped directly to the customer.
We are offering curbside pickup as an option should you choose to pickup your order instead of making your purchase in-store. See the curbside pickup FAQs for more details.
For the health and safety of our customers and employees, customers are not permitted to try on gloves at this time.
Participating Curbside Pickup Locations
To help customers get the products they need, Curbside pickup is offered at all Golf Town locations. Most orders can be ready for “same day” pickup, and in some cases within just a few hours. No waiting for deliveries or couriers!
All Golf Town locations are available for curbside pickup (note: Quebec locations in Gatineau and Quebec City, locations in Nova Scotia and all Ontario locations are temporarily closed to the public but available for curbside pickup).
Store hours vary by location so please check our store locator to find a store near you.